Hello, My name is Kellan Rekieta. I am the owner of RekietaLabs™ 3D printing. I strive in helping customers with shopping our models, buying our models, and making sure your model gets in the right hands. Anything you need, we can provide. If you are having issues or would like to speak to support, please email us at RekietaLabs@groupmail.com. Or you can text us at 214-814-7423.